Refunds, cancellations & transfers
Effective October 2, 2026
Requests
Use the support form to request a refund or report a purchase problem. Include the event and order details, but never send a card number or your full ticket barcode. Requests are reviewed by the organizer; submitting a request does not automatically approve a refund.
Change of plans and entry issues
A change of plans, late arrival, a wait caused by capacity, failure to meet age/ID requirements or removal for unsafe conduct does not automatically qualify for a refund. The organizer reviews the circumstances and applicable consumer rights.
Cancellation
If an event is cancelled and not held, request a refund through support. Approved refunds are returned to the original payment method. A refund is complete only after the payment provider processes it; timing depends on your bank.
Rescheduling and material changes
If the date or venue materially changes, contact support about using your ticket or requesting a refund. A lineup or timetable change alone is reviewed according to the event circumstances and applicable law.
Duplicate charges and missing benefits
Report duplicate charges, payment errors or an upgrade benefit that was not provided through support. Keep evidence of the purchase and issue. Any approved full refund invalidates the associated ticket barcodes.
Transfers
There is no self-service ticket-transfer feature. Do not assume forwarding a barcode transfers ownership or creates an additional ticket. Contact support for an organizer decision before transferring or reselling.